Refund & Returns Policy

Products may be returned within 14 days of delivery if they are unused, unopened, and in their original packaging. Due to the nature of vape products, we cannot accept returns of opened or used items for health and safety reasons.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed back to your original payment method within 5–10 business days.

We only replace items if they are defective or damaged on arrival. If you need an exchange for the same item, contact us at support@xbar.org.

• Opened or used vape products
• Gift cards
• Clearance or final sale items

Customers are responsible for paying shipping costs for returning items. Shipping costs are non-refundable.

To return your product, please email us at support@xbar.org with your order number and reason for return. Our team will provide further instructions.