FAQ
Frequently Asked Questions
Business Inquiry
How can I become an OXBAR wholesaler or distributor?
Visit the Wholesale page or contact sales@oxbar.org with your company and market information.
How can I buy OXBAR products?
Browse the OXBAR shop on this website to view currently available products. For distribution or bulk purchasing, contact sales@oxbar.org.
Can I request promotional or product materials?
Yes. For marketing cooperation and promotional materials, contact marketing@oxbar.org.
Product Inquiry
What should I do if I have a product or order problem?
Contact support@oxbar.org with the product name, purchase details and a clear description of the issue.
How do I check whether an OXBAR product is authentic?
Locate the security label on the package and use the 16-character code on the Verify Product page. The online verification service must be connected before a code can be confirmed as authentic.
How do I know when a disposable device is empty?
Indicators vary by product family. Check the display or liquid indicator when available, and stop using the device when it no longer produces normal output.
Where can I find product-specific information?
Open the relevant product family or individual product page for specifications, available variants and usage information.